G - Security, backups and access rights
- Who can access my Wordbee Translator workspace?
- Team Edition: How can I control external and in-house logins?
- Can I block/disable logins myself?
- Do you encrypt my data?
- How do you ensure physical security of my data?
- How often do you backup my data?
- Can I download all my data to my Computer?
- What happens to the documents and TMs if an account expires (becomes delinquent or is resiliated)?
1. WHO CAN ACCESS MY WORDBEE TRANSLATOR WORKSPACE?
To login at www.wordbee-translator.com you are required to type your account ID, your login and your password.
Freelancer Edition
The Freelancer Edition entitles you to one login. You can change your login and password from your workspace admin tool.
Team Edition
The Team Edition entitles you to one administrative login to your workspace plus a specific number of additional internal and external logins. With the administrative account you add all logins yourself. You do not need to contact WORDBEE for that. It is your responsibility to communicate login/password details to your staff. A person that is not authorized by you cannot access your workspace.
All team members login to your Wordbee Translator at www.wordbee-translator.com.
They are required to type the account ID (usually your company name), and their individual login and password.
2. TEAM EDITION: HOW CAN I CONTROL EXTERNAL AND IN-HOUSE LOGINS?
When subscribing to the Team Edition you receive a single administrative login. With this login you can customize your workspace and add, remove, lock or change all logins and passwords of your inhouse and external team.
At no point would you need to contact Wordbee for the management of your team logins.
3. CAN I BLOCK/DISABLE LOGINS MYSELF?
Yes, you can disable (and re-enable) logins at any time. Any WORDBEE subscription model permits a specific number of logins and we do not count disabled logins.
4. DO YOU ENCRYPT MY DATA?
Encryption::
All user authentication information is transmitted over the internet and stored in an encrypted form. All data, documents, translation memories and web pages are transmitted over the internet and stored in an encrypted form if you tick this option on the login page ("[ ] Use secure connection for all pages").
5. HOW DO YOU ENSURE PHYSICAL SECURITY OF MY DATA?
Physical Security:
The WORDBEE Translator application is hosted at one of the major Data Centers in Luxembourg which provides the physical environment necessary to keep the servers up and running 24/7.
These world-class facilities are custom designed with raised floors, HVAC temperature control systems with separate cooling zones and seismically braced racks. They offer the widest range of physical security features, including state-of-the-art smoke detection and fire suppression systems, motion sensors, 24/7 secured access, video camera surveillance and security breach alarms.
Please ask us if you need more information about our Data Center.
Data storage:
Each Team Edition account has its data stored in a dedicated database instance and file server location. Data of an account is totally isolated from each other on multiple levels throughout the system.
If your company requires dedicated server set-up please do not hesitate to contact us for such a set-up.
6. HOW OFTEN DO YOU BACKUP MY DATA?
All data is backed-up daily. Backups are stored in a physical location different than that of the WORDBEE Data Center.
7. CAN I DOWNLOAD ALL MY DATA TO MY COMPUTER?
Yes you can download all documents and translation memories from WORDBEE Translator at any time.
On request and for a small fee we can further transfer all your data to a DVD and send it to you.
8. WHAT HAPPENS TO THE DOCUMENTS AND TMS IF AN ACCOUNT EXPIRES (BECOMES DELINQUENT OR IS RESILIATED)?
When an account is closed or expires, we physically delete data 6 weeks later. A user can request re-activation of the account prior to physical deletion for the purpose of downloading his/her data.
You did not find an answer to your question?
Please contact us at wordbee@apportugal.com
