Quality Policy

At AP | PORTUGAL, we are aware of the importance and value of quality, not only for the success of our company, but the success of your communication. That is why we are committed to implementing and certifying our Quality Management System, through complying with the requirements of International quality standard for language service ISO 17100:2015 and continually improving all our processes.

AP|PORTUGAL, in its mission to provide high quality language services and develop, modernise and professionalise its activity, is organised in order to:

  • Satisfy and retain clients, focusing its operations on meeting their requirements and needs;

  • Establish a close relationship with clients, employees and partners, based on mutual trust;

  • Ensure honest conduct, honouring all its commitments, deadlines and agreements with clients, as well as with internal and external collaborators;

  • Promote continuous and sustainable improvement of the organisation and its services, founded on a permanent aspiration for innovation;

  • Create a cohesive, motivated and skilled working team, investing in a good working environment and professional development;

  • Ensure economic growth by fostering productivity and an efficient use of resources;

  • Ensure a return on our investment to enable continued investment;

  • Collaborate with the local community, complying with the applicable legislation, adopting pro-environment measures and contributing to the company?s cultural and institutional growth;

  • Comply with, and enforce, the requirements of the ISO 17100:2015 standard.

AP | PORTUGAL is committed to these principles and calls for a proactive and responsible attitude from all our employees, to promote constant improvement to, and effectiveness of, our quality management system, pledging to ensure adequate human, technical and financial resources.


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