Stats of AP | PORTUGAL
AP | PORTUGAL chose, from the beginning, quality as a trademark. The success of a translation company is sustained by the quality of the services provided, which results in greater customer satisfaction.
In 2011, AP | PORTUGAL applied with success to the certification of its translation services, through the European Quality Standard EN 15038:2006. Since then, it carries out a mature and demanding quality management, focusing on the follow-up of complaints, customer satisfaction and non-conformities, monitoring its goals and process indicators.
Several goals were accomplished and exceeded. This shows the dedication to the quality of the provided linguistic services. That is why AP | PORTUGAL has an Overall Customer Satisfaction Index with very pleased clients and top ratings regarding the global services offered.
The challenge for 2016 will be to maintain these levels of excellence. After having managed to reduce the small dissatisfaction rates we will focus on recovering the rates of excellence, already achieved in previous years, on all fronts.
The data presented below - Table 1, 2 and 3 - were collected from customer satisfaction surveys, mostly from occasional clients.
1. Quality of the translation / final translation delivered
2. Global satisfaction with the AP performance
3. Would you recommend AP's language services?
Considering the steady progress of Quality, AP | PORTUGAL wants to focus on these smaller rates, which reflect a lower satisfaction and in the future, integrate them into the large slices of the most satisfied clients.